"Vector Is Syncing" Error Message

Causes:

When Vector first gets access to Wi-Fi, they need a moment to sync up with the server! You may see this message if Vector still needs a few more seconds to talk to the server after being connected to your network. This may happen in the following cases:

  • After a Clear User Data reset.
  • After a Firmware Recovery reset.
  • After being turned off or in storage for several days or weeks.

Resolutions:

To resolve this error, please do the following:

  1. Wait 10-30 seconds.
  2. Click "Try Again."

The above steps will resolve this error in many cases. If the above does not work:

  1. Reboot your router:
    1. Unplug the router from its power source. Leave it for at least 30 seconds.
    2. Plug the router back in, and give it 2 minutes to boot back up.
    3. Press "Try Again" in the Vector app on your mobile device.
  2. Move Vector closer to the router. Wait another 10 seconds, then click Try Again.
  3. If the above steps do not fix the issue, please Contact Us.
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