I pledged on Kickstarter, but never received the survey. What do I do?
I am a Kickstarter backer, and I never received the email with a link to the survey. Where can I fill it out and submit my serial numbers?
The survey email may have been filtered into your Spam or Junk folders in your inbox. Please check there first. If you still do not see the email, please view the video and follow the steps below:
- Open the Kickstarter campaign page by clicking here.
- Log in by clicking the "Log In" button at the top right side. Enter your email address and Kickstarter password, then click the "Log In" button.
- A red banner will appear across the top. Click the "Complete Survey" button in the red banner on the right hand side.
- Enter all of the requested information, keeping the following in mind:
- The serial number of your Vector is located on the bottom of your robot, just after the letters "S/N:"
- Your Anki username is the same email address that you use to log in to the Vector Robot app.
- Once all information is filled out, click Submit!
NOTE: If you do not see the “Complete Survey” button in the video, then a reward level was not selected when the pledge was made. Please email us at email@example.com with your email address and Kickstarter backer number, and we can help you get this resolved. Please allow 2-3 days to receive a response, as we are working through a large number of requests.